Transcript of chat with GoDaddy support, FYI, as the firewall is preventing All-In-One Migration, still

GoDaddy Chat Transcript

You

 at 22:29, Aug 31:

I need to download this .wpress file and the server's firewall is not allowing. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Assistant

 at 22:30, Aug 31:

Try again in a different way. What are you working on today?

You

 at 22:30, Aug 31:

Need a backup. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Assistant

 at 22:30, Aug 31:

We're not understanding your ask. Would you like to connect with someone?

You

 at 22:30, Aug 31:

yes. need help with firewall.

Assistant

 at 22:30, Aug 31:

Let's transfer you to a person.

Oops, looks like we hit a snag. Let's get you over a person who can help.

You

 at 22:31, Aug 31:

Wishing to download this file. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Assistant

 at 22:31, Aug 31:

Oops, looks like we hit a snag. Let's get you over a person who can help.

You

 at 22:31, Aug 31:

Tech Support

Assistant

 at 22:31, Aug 31:

No problem. What kind of support do you need?

You

 at 22:31, Aug 31:

None of These

Assistant

 at 22:31, Aug 31:

We will connect you with one of our GoDaddy Guides as soon as possible. For a faster resolution, please tell us how we can help you today.

Info

 at 22:31, Aug 31:

You are now connected with Shweta. Please allow a moment for them to read your conversation so far.

Shweta

 at 22:31, Aug 31:

Hello there! Welcome to Go Daddy! Hope you're doing well. My name is Shweta. How can I help you today and kindly please elaborate your concern.

You

 at 22:32, Aug 31:

Firewall won't allow for the download of a .wpress backup that is here. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Shweta

 at 22:33, Aug 31:

I'd be happy to take alook. Please provide the account number and 4 digit pin in the secure forms provided.

Shweta has sent you a Secure Form: PIN and Customer Number

You

 at 22:33, Aug 31:

to my email? Mark@Rauterkus.com

Shweta

 at 22:34, Aug 31:

I have shared a secure form with you. Please fill it for me.

Shweta has sent you a Secure Form: PIN and Customer Number

You

 at 22:35, Aug 31:

I am an Admin on a WP site hosted at GoDaddy.

My Prosites account is Mark@Rauterkus.com

Shweta

 at 22:36, Aug 31:

I have send a 6 digit code to your registered email address. Please share it wit me.

You

 at 22:36, Aug 31:

I need help to downloading a site backup. Worked on this for a week.

131624

Thanks for that code.

...

Shweta

 at 22:38, Aug 31:

I can see that your this account has no products. I would require you to give me the customer ID and PIN for that account where your website is connected to.

You

 at 22:38, Aug 31:

Can you send me, via email, the file. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Shweta

 at 22:39, Aug 31:

Right now, I can access customer ID 280698325, which has no products and I cannot see any backup here.

You

 at 22:40, Aug 31:

I am a user... Have ProSites, but this is different.

Shweta

 at 22:40, Aug 31:

Yes, I understand but I need access to that account where your website is hosted to get the asked backup for you.

You

 at 22:41, Aug 31:

I had a screen shot of the block #???

Shweta

 at 22:41, Aug 31:

Please share it with me.

You

 at 22:42, Aug 31:

Shiftmediagroup.net

That is the agency that might be the source.

Shweta

 at 22:45, Aug 31:

Thank you for this. But I need to validate the account where domain is situated at. If its with the agency, ask them to give you the PIN or I will generate 6 digit code that they will share.
This way I can make access to this account.

You

 at 22:45, Aug 31:

Firewall.

It is 10:40 pm now. I can't get them at this time. It has been a week of frustration.

Shweta

 at 22:46, Aug 31:

I am sending your chat to hosting, its our dedicated team for such issues. Can I transfer ?

You

 at 22:46, Aug 31:

Block details:
Your IP: 74.109.235.246
URL: iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress
Your Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
Block ID: EXPVH23
Block reason: Exploit attempt denied by virtual hardening.
Time: 2023-08-31 22:46:27
Server ID: 14020

Yes. Any help is welcome.

Shanmuka B

 at 22:47, Aug 31:

Hello, my name is Shanmuk. Please allow me 3-5 minutes to check previous conversation.

You

 at 22:49, Aug 31:

... okay

Shanmuka B

 at 22:49, Aug 31:

Previous details which you have shared got expired. Please send us the Customer ID and pin again in secure forms.

Shanmuka B has sent you a Secure Form: PIN and Customer Number

You

 at 22:50, Aug 31:

okay

Don't see it. Only first one... Mark@Rauterkus.com

Shanmuka B

 at 22:51, Aug 31:

When you logged in to the GoDaddy account you will be able to see your name on right side.When you click on it you will be able to see the customer ID and pin.

You

 at 22:52, Aug 31:

My customer ID is 280698325

Send me a PIN via email. We did that at 10:35 pm, 25 min ago.

I use ProSites

Shanmuka B

 at 22:55, Aug 31:

The code has been sent. Please check

You

 at 22:56, Aug 31:

913368

Code delivered. Thanks.

Can you get me this file?

https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Shanmuka B

 at 22:57, Aug 31:

We cannot share the file with you but let me check with the issue. If need we will raise a ticekt

You

 at 22:58, Aug 31:

I need a ticket. Turn down the firewall and I'll get the file.

okay.... ?

You

 at 23:04, Aug 31:

https://cdn.swimisca.org/sites/WP_help.swimisca.org/2023/08/godaddy-firewall-access-block.png?w=600&h=400

My whole saga... https://help.cloh.org/all-in-one-migration-issues/

Shanmuka B

 at 23:05, Aug 31:

Could you please confirm the site?

You

 at 23:05, Aug 31:

https://IAGC.global

...

Shanmuka B

 at 23:09, Aug 31:

I am not able to find the site. Can you help where can find the site or can you help with the URL

You

 at 23:10, Aug 31:

https://IAGC.global is the site.

The error message with the firewall is on this blog post at the bottom. https://help.cloh.org/all-in-one-migration-issues/

Did you see the server ID: 14020

Shanmuka B

 at 23:13, Aug 31:

No

You

 at 23:13, Aug 31:

https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress

Click that link with Edge browser. Chrome says file not present.

Shanmuka B

 at 23:15, Aug 31:

Where this domain is registered do you have the account Customer ID and pin

You

 at 23:15, Aug 31:

https://cdn.swimisca.org/sites/WP_help.swimisca.org/2023/08/godaddy-firewall-access-block.png?w=600&h=400 .

What?

You can't find the website. Am I talking to tech support at GoDaddy or not?

Shanmuka B

 at 23:17, Aug 31:

Yes, you are with support team of Godaddy. BUt I don't see the site in your account. Can you guide me from my product page where I can find the site

You

 at 23:18, Aug 31:

I am a WP Admin for the site.

Can you whitelist my IP#?

74.109.235.246

Just for IAGC.global.

Shanmuka B

 at 23:21, Aug 31:

If I have access to the account where the site is hosted and website security plan registered from there I can whitelist IP

You

 at 23:23, Aug 31:

I just want the backup .wpress file.

Shanmuka B

 at 23:24, Aug 31:

From hear we cannot check with the backup. We need account acess like Customer ID and pin so that we can access account whitelist the IP or we can check with the backup

You

 at 23:24, Aug 31:

Your servers should allow for the All-In-One Migration plugin to work.

Shanmuka B

 at 23:25, Aug 31:

I see the domain is with a GoDaddy. But it seems to be in different account can you help me with that account details

You

 at 23:25, Aug 31:

Good night. I'll get on this again in the AM when the folks at the agency are working.

Server ID: 14020 is all I got.

Bye. We lost an hour on this...

Shanmuka B

 at 23:27, Aug 31:

I understand that. But with server ID we cannot get into the account to check. We need account access.

You

 at 23:28, Aug 31:

Allow all .wpress files to pass through the firewall.

Fwd: A Hot Metal Happy Hour?

---- Forwarded message ---------

From: Rivers of Steel <info@riversofsteel.com>

You got it!

Saturday, August 26, 2023 Putting a forged bottle opener to work. More Functional Metal Arts While some of our metal arts workshops are designed around crafting a specific object, such as the Doodle Bowl Experience, others, including the Aluminum Casting Session and the Blacksmithing Basics, allow for more creativity. And more often that not, when considering what they'd like to make, participants opt to create an item that is both functional and aesthetic. We're excited to announce a new workshop that blends the social element of the Doodle Bowl Experience with the marriage of form and function—the Hot Metal Happy Hour: Forged Bottle Openers blacksmithing session. Start hammering and crack open a cold one! No prior experience is needed. There is also a three-day Bladesmithing workshop this September, along with the three-day Sculptural Aluminum Casting class. Both offer opportunities to refine your metal arts practice. And don't miss out on the Rebellious Spirits Day Trip—just a few seats are left! This daylong adventure explores heritage sites and whiskey distilleries in Allegheny and Washington Counties before wrapping up the day with a mixology lesson. Until next time—cheers!   FEATURED PROGRAM Hot Metal Happy Hour—Forged Bottle Openers Thursday, September 28, 5:30 – 9:00 p.m. Join us for a Hot Metal Happy Hour at the Carrie Blast Furnaces. This three-hour, hands-on event is an excellent introduction to blacksmithing. Work with hot steel to create your own custom bottle opener! In the process, you'll learn basic blacksmithing techniques including slitting, drifting, punching, bending, and more. At the end of the session, put your handiwork to the test when you crack open an ice-cold bottled beverage to toast your accomplishment! START HAMMERING SPECIAL PROGRAM Rebellious Spirits Day Trip Sunday, September 24, 8:30 a.m. – 6:30 p.m. Join Rivers of Steel for a daylong adventure that expertly blends the region's whiskey and history, served up with an interactive cherry on top. Your journey begins at the Pump House, where you'll leave your car and cares behind as you shuttle through time and space to become immersed in all things related to the Whiskey Rebellion.  This tours-and-tastings experience includes visits to the Whiskey Rebellion Visitors Center and three Washington County distilleries, paired with lunch and outings to three additional heritage sites related to our nation's first test to its fledgling democracy. SIP YOUR WAY THROUGH HISTORY METAL ARTS WORKSHOP The Doodle Bowl Experience Thursday, August 31, 5:30 – 8:30 p.m., Carrie Blast Furnaces Not your typical "sip and paint" party, this workshop has quickly become one of Rivers of Steel's most in-demand programs. With guidance from Rivers of Steel's metal arts team, you'll design and carve a bowl that is cast in solid aluminum. Take home your new, functional work of art at the end of the night. No experience is needed—just bring your creativity, a friend, and your own beverage! DO THE DOODLE METAL ARTS WORKSHOP Aluminum Casting Session Monday, September 11, 5:30 – 8:30 p.m., Carrie Blast Furnaces This is your chance to create a unique work of art from aluminum. Using everyday materials, you'll create a one-sided design in resin-bonded sand. While your mold sets, you'll get a brief tour of the Carrie Furnaces before returning to watch as Rivers of Steel's foundry crew casts your artwork from molten metal. It's a great introduction to the metal-casting process—no experience necessary! START CASTING! METAL ARTS WORKSHOP Sculptural Aluminum Casting A three-day workshop, September 12 – 14, 4:00 – 8:30 p.m., Carrie Blast Furnaces Learn to cast aluminum in three dimensions! This workshop introduces the process used to create three-dimensional sculptural forms in cast aluminum—patternmaking, mold-making and casting. Create small- to medium-sized castings and discuss various surface treatments and finishing options. Bring your imagination! ADD SOME DIMENSION BLACKSMITHING WORKSHOP Bladesmithing 1 A three-day workshop, September 18 – 20, 5:30 – 8:30 p.m., Carrie Blast Furnaces Spend some real time with the forge! Focused on forging techniques, this three-day workshop features the instruction and extended shop time needed to produce a sharp-edged tool made from high-carbon steel. Learn the fundamental skills required to forge a blacksmithing knife with scroll handle from a single piece of steel. After three sessions, you'll leave with your very own hand-forged knife! FORGE A BLADE THINGS TO DO IN THE RIVERS OF STEEL NATIONAL HERITAGE AREA Battle of Homestead Foundation presents the 1948 Donora Smog Disaster – 75th Anniversary Tuesday, September 26, 7:30 – 9:00 p.m., Online Event This 90-minute program, presented by the Battle of Homestead Foundation featuring Brian Charlton of the Donora Historical Society and Smog Museum, explores the events leading up to the October 1948 onset of intense smog that settled over the town of Donora, Pennsylvania, a Monongahela River mill town 24 miles southeast of Pittsburgh. The toxic air conditions killed 20 people and caused severe respiratory problems for 6,000 of the 14,000 people living in the town.  REGISTER FOR THE ZOOM PROGRAM Help preserve our region's industrial and cultural heritage! Your tax-deductible contribution will help ensure that Rivers of Steel can continue to offer vital, engaging, community-based arts, education, and heritage programs for the residents of southwestern Pennsylvania and beyond. DONATE TO RIVERS OF STEEL Catch up with Rivers of Steel! Read our most recent newsletter or prior updates. STAY CONNECTED

Rivers of Steel | The Bost Building, 623 E. Eighth Avenue, Homestead, PA 15120 Unsubscribe mark@rauterkus.com Update Profile | Constant Contact Data Notice Sent by info@riversofsteel.com powered by Try email marketing for free today!