Friday, September 01, 2023

Transcript of chat with GoDaddy support, FYI, as the firewall is preventing All-In-One Migration, still

GoDaddy Chat Transcript

You
 at 22:29, Aug 31:
I need to download this .wpress file and the server's firewall is not allowing. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress
Assistant
 at 22:30, Aug 31:
Try again in a different way. What are you working on today?
You
 at 22:30, Aug 31:
Assistant
 at 22:30, Aug 31:
We're not understanding your ask. Would you like to connect with someone?
You
 at 22:30, Aug 31:
yes. need help with firewall.
Assistant
 at 22:30, Aug 31:
Let's transfer you to a person.
Oops, looks like we hit a snag. Let's get you over a person who can help.
You
 at 22:31, Aug 31:
Assistant
 at 22:31, Aug 31:
Oops, looks like we hit a snag. Let's get you over a person who can help.
You
 at 22:31, Aug 31:
Tech Support
Assistant
 at 22:31, Aug 31:
No problem. What kind of support do you need?
You
 at 22:31, Aug 31:
None of These
Assistant
 at 22:31, Aug 31:
We will connect you with one of our GoDaddy Guides as soon as possible. For a faster resolution, please tell us how we can help you today.
You are now connected with Shweta. Please allow a moment for them to read your conversation so far.
Shweta
 at 22:31, Aug 31:
Hello there! Welcome to Go Daddy! Hope you're doing well. My name is Shweta. How can I help you today and kindly please elaborate your concern.
You
 at 22:32, Aug 31:
Firewall won't allow for the download of a .wpress backup that is here. https://iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress
Shweta
 at 22:33, Aug 31:
I'd be happy to take alook. Please provide the account number and 4 digit pin in the secure forms provided.
Shweta has sent you a Secure Form: PIN and Customer Number
You
 at 22:33, Aug 31:
to my email? Mark@Rauterkus.com
Shweta
 at 22:34, Aug 31:
I have shared a secure form with you. Please fill it for me.
Shweta has sent you a Secure Form: PIN and Customer Number
You
 at 22:35, Aug 31:
I am an Admin on a WP site hosted at GoDaddy.
My Prosites account is Mark@Rauterkus.com
Shweta
 at 22:36, Aug 31:
I have send a 6 digit code to your registered email address. Please share it wit me.
You
 at 22:36, Aug 31:
I need help to downloading a site backup. Worked on this for a week.
131624
Thanks for that code.
...
Shweta
 at 22:38, Aug 31:
I can see that your this account has no products. I would require you to give me the customer ID and PIN for that account where your website is connected to.
You
 at 22:38, Aug 31:
Shweta
 at 22:39, Aug 31:
Right now, I can access customer ID 280698325, which has no products and I cannot see any backup here.
You
 at 22:40, Aug 31:
I am a user... Have ProSites, but this is different.
Shweta
 at 22:40, Aug 31:
Yes, I understand but I need access to that account where your website is hosted to get the asked backup for you.
You
 at 22:41, Aug 31:
I had a screen shot of the block #???
Shweta
 at 22:41, Aug 31:
Please share it with me.
You
 at 22:42, Aug 31:
Shiftmediagroup.net
That is the agency that might be the source.
Shweta
 at 22:45, Aug 31:
Thank you for this. But I need to validate the account where domain is situated at. If its with the agency, ask them to give you the PIN or I will generate 6 digit code that they will share.
This way I can make access to this account.
You
 at 22:45, Aug 31:
Firewall.
It is 10:40 pm now. I can't get them at this time. It has been a week of frustration.
Shweta
 at 22:46, Aug 31:
I am sending your chat to hosting, its our dedicated team for such issues. Can I transfer ?
You
 at 22:46, Aug 31:
Block details:
Your IP: 74.109.235.246
URL: iagc.global/wp-content/ai1wm-backups/iagc.global-20230901-020539-7jkxy5.wpress
Your Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
Block ID: EXPVH23
Block reason: Exploit attempt denied by virtual hardening.
Time: 2023-08-31 22:46:27
Server ID: 14020
Yes. Any help is welcome.
Shanmuka B
 at 22:47, Aug 31:
Hello, my name is Shanmuk. Please allow me 3-5 minutes to check previous conversation.
You
 at 22:49, Aug 31:
... okay
Shanmuka B
 at 22:49, Aug 31:
Previous details which you have shared got expired. Please send us the Customer ID and pin again in secure forms.
Shanmuka B has sent you a Secure Form: PIN and Customer Number
You
 at 22:50, Aug 31:
okay
Don't see it. Only first one... Mark@Rauterkus.com
Shanmuka B
 at 22:51, Aug 31:
When you logged in to the GoDaddy account you will be able to see your name on right side.When you click on it you will be able to see the customer ID and pin.
You
 at 22:52, Aug 31:
My customer ID is 280698325
Send me a PIN via email. We did that at 10:35 pm, 25 min ago.
I use ProSites
Shanmuka B
 at 22:55, Aug 31:
The code has been sent. Please check
You
 at 22:56, Aug 31:
913368
Code delivered. Thanks.
Can you get me this file?
Shanmuka B
 at 22:57, Aug 31:
We cannot share the file with you but let me check with the issue. If need we will raise a ticekt
You
 at 22:58, Aug 31:
I need a ticket. Turn down the firewall and I'll get the file.
okay.... ?
You
 at 23:04, Aug 31:
Shanmuka B
 at 23:05, Aug 31:
Could you please confirm the site?
You
 at 23:05, Aug 31:
...
Shanmuka B
 at 23:09, Aug 31:
I am not able to find the site. Can you help where can find the site or can you help with the URL
You
 at 23:10, Aug 31:
https://IAGC.global is the site.
The error message with the firewall is on this blog post at the bottom. https://help.cloh.org/all-in-one-migration-issues/
Did you see the server ID: 14020
Shanmuka B
 at 23:13, Aug 31:
No
You
 at 23:13, Aug 31:
Click that link with Edge browser. Chrome says file not present.
Shanmuka B
 at 23:15, Aug 31:
Where this domain is registered do you have the account Customer ID and pin
You
 at 23:15, Aug 31:
What?
You can't find the website. Am I talking to tech support at GoDaddy or not?
Shanmuka B
 at 23:17, Aug 31:
Yes, you are with support team of Godaddy. BUt I don't see the site in your account. Can you guide me from my product page where I can find the site
You
 at 23:18, Aug 31:
I am a WP Admin for the site.
Can you whitelist my IP#?
74.109.235.246
Just for IAGC.global.
Shanmuka B
 at 23:21, Aug 31:
If I have access to the account where the site is hosted and website security plan registered from there I can whitelist IP
You
 at 23:23, Aug 31:
I just want the backup .wpress file.
Shanmuka B
 at 23:24, Aug 31:
From hear we cannot check with the backup. We need account acess like Customer ID and pin so that we can access account whitelist the IP or we can check with the backup
You
 at 23:24, Aug 31:
Your servers should allow for the All-In-One Migration plugin to work.
Shanmuka B
 at 23:25, Aug 31:
I see the domain is with a GoDaddy. But it seems to be in different account can you help me with that account details
You
 at 23:25, Aug 31:
Good night. I'll get on this again in the AM when the folks at the agency are working.
Server ID: 14020 is all I got.
Bye. We lost an hour on this...
Shanmuka B
 at 23:27, Aug 31:
I understand that. But with server ID we cannot get into the account to check. We need account access.
You
 at 23:28, Aug 31:
Allow all .wpress files to pass through the firewall.
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