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Welcome to GHL NEWS! In today's issue:
Happy New Year GHL NEWS readers! As always, please click at least one of the news items or reply to the message to make sure you continue to receive GHL NEWS!
In 2025, there were 1,221 releases from HighLevel alone!
2026 is going to be a huge year for the GHL ecosystem we are all a part of. Why? Because AI...
If you zoom out a bit from all of the updates we've covered over the last few months, you can see that HighLevel has invested in many foundational changes like the new workflow builder, agent studio, AskAI, and more to AI-enable the platform on a much deeper level than just slapping a chat box everywhere.
In 2026 we'll start to see more cohesive end-to-end AI with agents spanning front-end and back-end scenarios like a human would.
For my agency and one of our clients, in January we're building AI agents for outbound lead generation, inbound sales, and customer support. Our human roles are then going to shift to being the managers of the AI agents.
If you want to follow along with that, you'll want to join the Expert Edge community we're launching soon where I'll be documenting everything we build on GHL this year, hosting a weekly Q&A call, and forums to help you get more out of GHL for your business.
In Q1 I'll also be doing more "ACCELERATE HighLevel" cohorts where I'll be working with small groups of GHL users and agency owners to implement specific solutions (like the sales agents above and others) in their businesses.
If you are struggling with HighLevel or not sure how to leverage the platform for success in 2026, reply to this email and let me know what your biggest goal and challenge is and I'll reply with some ideas for you.
If you are ready to upgrade to HighLevel Pro plan and begin white-labeling/reselling HighLevel in 2026, when you use my link I will help you 1:1 to get up and running quickly!
Now on to the news...
This Week's News:
The mobile app now remembers the outbound phone number you explicitly select and keeps it active across subsequent calls. This eliminates the need to reselect a number after every call, reducing friction and dialing errors—especially when making back-to-back calls. The selected number remains sticky until you log out or reinstall the app, while Local Presence Dialing continues to function dynamically as before. The feature works with both user-assigned numbers and default sub-account outbound numbers. It significantly improves speed, consistency, and confidence for mobile calling workflows.
Custom call dispositions are now fully supported on mobile, allowing reps to select a single call outcome immediately when a call ends. These dispositions integrate directly with workflows, reporting, and follow-ups, enabling instant automation without switching to desktop. The mobile experience mirrors web functionality, ensuring parity and consistent data across teams. Sub-account matching ensures dispositions apply to the correct location when calls span multiple accounts. This update improves data hygiene, automation reliability, and on-the-go productivity.
Sound notifications in the Live Chat Widget now cover a wider range of system and lifecycle messages beyond standard chat replies. Alerts now play for chat initiation, acknowledgements, greetings, business-hours messages, form prompts, and redirect messages. All sounds are controlled by the existing Notification Sound toggle, which remains enabled by default. This ensures visitors are alerted during every critical interaction while maintaining full control for businesses. The result is a more responsive and predictable chat experience.
The SaaS Configurator now includes clearer warnings and a dynamic cost calculator for paid add-ons included in SaaS plans. Agencies can instantly see the total monthly add-on cost and per-subscriber expense billed to them as selections change. The update clarifies that add-ons are not charged to sub-accounts and must be priced into plans for margin protection. This prevents billing surprises and improves pricing confidence. It gives agencies clearer visibility into true cost of delivery.
Revenue and MRR calculations on the Agency Dashboard Summary tab have been refined to include only HighLevel-backed revenue sources. SaaS, reselling, and rebilling now exclusively power reported revenue metrics, eliminating inconsistencies from external data. KPI cards and growth rate charts have been updated to align with the improved logic. Revenue distribution now clearly shows contribution by stream. These changes deliver more trustworthy financial insights and better decision-making confidence.
WhatsApp Template creation now integrates directly with HighLevel's Media Library for header media selection. Users can reuse existing assets or upload new images, videos, documents, or audio without leaving the builder. Assets are automatically filtered by supported media type, reducing errors and rework. This improves consistency, speeds up template creation, and supports richer customer experiences with audio. Teams benefit from a centralized source of truth for approved media.
The Prospecting Tool now supports marking leads as Closed Won or Closed Lost, enabling true deal outcome tracking. New filters make it easy to segment prospects by status and identify onboarding gaps. A guided onboarding experience helps new users get value faster with step-by-step prompts. These updates bring Prospecting closer to real sales workflows, connecting lead generation to conversion and customer creation. It marks a significant step toward a full lead-to-customer pipeline.
Forms, Surveys, and Quizzes now use a settings icon to control the side-tray, allowing users to open and close it without losing selection context. This makes inline editing smoother, particularly on smaller screens where space is limited. Users can focus on content while accessing settings only when needed. The change reduces visual clutter and editing interruptions. Overall, it delivers a more intuitive and flexible builder experience.
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