Tuesday, December 06, 2005

City residents, businesses may face steep fees for false burglar alarms

A few points on the false alarm news and how I'd want to think again. First, if the fees go from $0 to $50, as would be the case with "free passes" that would diminish, the number of false alarms will drop.

So, presently the city resident gets four calls for $0 cost. The plan is to make it 2 calls for $0 cost. The next two calls would be $50 each.

As for the budget, lets say a resident had five calls in 2003 and paid $15. The Act 47 look at this and say that the fee in 2006 would be $150. That is an increase of $135. But they are dreaming. The new plan isn't going to generate those kinds of windfalls. Some increases, but think again about the totals.

When the prices get jacked up, residents will be more careful with their systems or else will disconnect from the 9-1-1 system or just leave the alarms off more frequently.

Another point: $50,000 for the software. I'd put out a call for an open-source software solution. For $50,000 you'd be able to hire the programmers and get the job done. And, you'd be able to give some incentives to the open-source software teams for their efforts. The code could then be used in other areas of the county, state, country or world.

This move to open-source software won't be a lot cheaper in the first instances, but it will be much better in the long haul and much cheaper. And, I don't think it would be bad to hire a programming coordinator who does open-souce software and can manage a number of different projects via Sourceforge and such.

Third point: The city has a bad track record with billing, colllections, and application of fees to end-users in the realm of public-services delivered. The EMS system could have been a profitable enterprise on the whole if it would have had the dedicated assets to do the necessary billing and paperwork. People get rushed to the hospital and the city does not get paid. The bills don't go out. The health insurance red tape is huge, but there needs to be some follow-up to get paid for services delivered.

Too often the Act 47 team looks at the budget and sees that the billing department costs could be cut by $200K, but they fail to realize that if an extra $100K was put into the budget then the work would get done as it needs to and the windfall would be 10 or 30-fold increases of incomes.

The overlords and Grant Street politicians are too often penny wise and dollar foolish. They need to think again about the overall solution.
City residents, businesses may face steep fees for false burglar alarms: "The Act 47 recovery team, which wrote the plan, found that 31,000 annual false alarms accounted for 9 percent of police calls.

The city collected $17,400 in false alarm fees last year, according to the Police Bureau. The Act 47 team found that higher fines and better collection could quickly yield $250,000 a year.

'We feel very confident that it will raise a minimum of $200,000 in revenue next year without additional staff' if the software is purchased, Mr. Stern said."

As for the online payments, the quote in the newspaper is, Mr. Stern said he also would like to upgrade the city's Web site to allow people to pay fees and taxes online with credit or debit cards. Mr. Skrinjar said the mayor-elect could support online payment, if taxpayers want it and if all information and funds can be transferred securely. Duhh....

Of course we should be doing online bill payments of city services. Of course it needs to be secure. Making an eMayor suite of servers were planks I talked about when I was running for mayor in 2000 and 2001. That was a long time ago and those efforts have not been put in place.

Furthermore, I'm not sure Bob O'Connor is the type of guy who can make the internet and open-source software a top priority of day-to-day operations. I've never seen an email from Bob O'Connor.

Heck, we still have both the city and the county selling dog licenses. Michael Lamb ran for mayor and talked about how there are two offices on Grant Street doing the same thing (simple dog licenses) and how this was wrong. He barked about those fumbles hundreds of times around the city, in nearly every community he visited. Well, it still happens.

How about if the city provided a way to get a dog license online!

1 comment:

Anonymous said...

City residents, businesses may face steep fees for false burglar alarms

Tuesday, December 06, 2005
By Rich Lord, Pittsburgh Post-Gazette

When something trips a burglar alarm in the city of Pittsburgh, police have to respond. Starting next year, when it's a false alarm, somebody may have to pay.

City Information Services Director Howard Stern yesterday told City Council members that he wants to purchase a $50,000 software package that would track 9-1-1 calls triggered by burglar alarm systems. That would make it easy for the city to identify addresses where alarms are tripped frequently.

If implemented next year, that would coincide with a steep increase in false alarm fees.

Currently, when police respond to what turns out to be a false alarm, the city charges $50 if it's a business and $15 if it's a residence. Those with city burglar alarm permits aren't charged for the first four false alarms.

The city's Act 47 fiscal recovery plan reduces the number of free false alarms to two, starting Jan. 1. It pegs the fee at $50 for a third false alarm, rising steadily to $500 for the ninth incident. Businesses and residences will be treated the same.

The Act 47 recovery team, which wrote the plan, found that 31,000 annual false alarms accounted for 9 percent of police calls.

The city collected $17,400 in false alarm fees last year, according to the Police Bureau. The Act 47 team found that higher fines and better collection could quickly yield $250,000 a year.

"We feel very confident that it will raise a minimum of $200,000 in revenue next year without additional staff" if the software is purchased, Mr. Stern said.

He said he is holding off on purchasing the software until he finds out whether Mayor-elect Bob O'Connor wants to pursue it. Mr. O'Connor's spokesman, Dick Skrinjar, said the incoming administration had not yet reviewed the issue.

Mr. Stern said he also would like to upgrade the city's Web site to allow people to pay fees and taxes online with credit or debit cards. Mr. Skrinjar said the mayor-elect could support online payment, if taxpayers want it and if all information and funds can be transferred securely.

(Rich Lord can be reached at rlord@post-gazette.com or 412-263-1542.)