Friday, April 30, 2010

Fw: [DW] Pew - Releases new Government Online report

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-----Original Message-----
From: Steven Clift <>
Date: Fri, 30 Apr 2010 15:44:04
To: newswire<>; citycamp<>
Subject: [DW] - Releases new Government Online report

Here is an important question from the survey:

Overall, when you have a question, problem, or task that requires
contact with your local, state or federal government, which method of
contact do you prefer most?...Calling on the phone, visiting in
person, writing a letter, visiting a website, sending email [ Q.14 ]

Today - Aug 2003

35% Calling on the phone - 38%
20% Visiting in person - 15%
11% Writing a letter - 15%
10% Visiting a website - 17%
18% Sending email - 9%
1% Some other way (Vol.) - 1%
4% Never contact government (Vol.) - 4%
1% Don't know - 1%
*% Refused

Note from seven years ago that the most preferred way to contact
government has sending an e-mail up 8% and visiting a web site down
7%. Very interesting. So for those governments and elected officials
who have deleted their e-mail address from their website and replaced
it with only a web form, please take note. Also interesting is a 5%
increase in those who prefer to visit government in-person. Must be
the free coffee. ;-) - Steven Clift


Featured Report: Government Online

Government agencies have begun to open up their data to the public,
and a surprisingly large number of citizens are showing interest. Some
40% of adult internet users have gone online for raw data about
government spending and activities. This includes anyone who has done
at least one of the following: look online to see how federal stimulus
money is being spent (23% of internet users have done this); read or
download the text of legislation (22%); visit a site such as
that provides access to government data (16%); or look online to see
who is contributing to the campaigns of their elected officials (14%).

The report also finds that 31% of online adults have used social tools
such as blogs, social networking sites, and online video as well as
email and text alerts to keep informed about government activities.
Moreover, these new tools show particular appeal to groups that have
historically lagged in their use of other online government
offerings-in particular, minority Americans. Latinos and African
Americans are just as likely as whites to use these tools to keep up
with government, and are much more likely to agree that government
outreach using these channels makes government more accessible and
helps people be more informed about what government agencies are

"Just as social media and just-in-time applications have changed the
way Americans get information about current events or health
information, they are now changing how citizens interact with elected
officials and government agencies," said Research Specialist Aaron
Smith, author of the report. "People are not only getting involved
with government in new and interesting ways, they are also using these
tools to share their views with others and contribute to the broader
debate around government policies."

Steven Clift -
Executive Director - http://E-Democracy.Org
Follow me -
New Tel: +1.612.234.7072

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